Just the tip of the prong broke off my ring. Thankfully we didn't lose the stone. So I sent is to get fixed. No big deal.
If you've ever been without your wedding ring/engagement ring or both, you know how completely naked you feel! Two weeks was almost unbearable. Thankfully our amazing neighbor had a ring that fit my finger perfectly, just to settle my nerves.
My ring arrived about 4 days earlier than expected! I was thrilled. But the next morning it snagged on something. As I went to carefully pluck out the fibers still stuck, the tip of the prong snapped in the same place!
I get it. When something breaks, it will always be weak there even after the repair. Even so, my emotions were on a complete roller coaster.
Later that afternoon, with the littles, braved the mall to return my ring. The gal there, who happens to be the manager, was very sweet & said that it would be taken care of.
Two weeks came & went. So I called. Turns out there was an administrative delay - paperwork was submitted to replace, not just the tip of the prong, but the whole head of the ring. Fine, but maybe call next time. My ring should be back Friday.
And it was! I grabbed the littles, thrilled after being without my ring for 4 weeks now. I looked at it, in the store, was so grateful to have it back, gathered up the littles & went home. Arriving home, we whipped out some lunch, played & then went up for reading & naps.
As I sat reading to the kids, I noticed the profile of my ring wasn't the same. The prongs were fatter & curved. This was my ring, but it did not look like my ring. Oh my goodness!! I took it off my finger to look more carefully. My eyes were not playing tricks on me. In addition to the change of prongs, they were not straight and not placed in perfect 90 degree intervals. What?? What jeweler does such crummy work??
That wasn't all. They must have had to remove my wedding band to replace the "head" of the ring. When they re-soldered the rings back together they didn't line up! No wonder my ring was hard on & off. I just thought it was the heat! Devastation!
I called J. I called everyone I could. And no one was available. Hours later I finally had the guts & emotional control to call the store.
We went to the store the next morning. I was so nervous. I don't like confrontation.
The store manager was so polite. She re-explained that the head on my ring was no longer manufactured. I get it. BUT they should have either 1) called to see if they could replace with what was on hand or 2) just made some new prongs that matched mine. Right? I think so.
She said that they'd correct the way the prongs were placed & make them straight. They would fix the soldering. Because I don't like confrontation, I tend to compromise often. So I compromised & said they could leave the head on. But they wouldn't be able to have my ring back for our family photo next week. I kept my ring & said I would bring it back to them after my photo.
I actually wore my not-my ring for the week. It was nice to have the weight of it on my finger & see glimpses of it. But every time I really looked at it & pondered it, I became convinced that the store needed to make it mine again.
After our photos, I made it clear they needed to make it right - make my ring look like my ring again. Unfortunately, the sweet manager had a conference out of town and I was talking to one of the employees that was filled in on the situation. He was just going to be a yes man. But what really got me is that I pointed out that the slip describing the work required did not have anything specified about putting it back. I literally pointed it out & he simply replied that we will do what we can to "get past your feeling" and that "Our shop is a AAA shop." WHAT?? What did you just say??? Of course I would never say that out loud . . .
After re-stating several times what I wanted done with my ring & the employee continuing to say phrases along those same lines - about working to get past how I felt - I ended up just letting it go. He's just an employee anyway. I guess I'll have to wait another two weeks, when my ring comes back, to speak with the manager again. I honestly hope I don't have too.
What really gives me a sinking feeling in my stomach is that JP, who is a near & dear friend, shared a very similar story. After having her's sent back 3-4 times, she ended up taking it to a jeweler that was related to another near & dear friend, SP. JP's ring was finally fixed, properly, with the jeweler commenting that whoever did the work prior to coming to him, was VERY POOR!!
I don't have any confidence that I'll ever have my ring back.
JP asked me if I had a photo of my ring. I did! I could take it somewhere if I came back again being not-my-ring. Ugh . . . unfortunately it's from the top. You can't see the profile & the prongs.
I found this photo a few days ago. Only, the file size is too small to zoom in on the ring & see detail. I just emailed our photographer, but I doubt she'd have our photos from 8 years ago.
(I disliked those fake nails - they were a first & a last for me! Writing was so awkward!)
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